Documentation
The ISO 9001:2015 standard no longer uses the terms “documents” and “records”. Both are now called “documented information”. As per the ISO 9001:2015 definition, the term documented information refers to information that must be controlled and maintained.
The key identifier of a record verses a document is that records are documented information that is “retained” and documents are documented information that is “maintained”. A form is a document, when the form is filled out it becomes a record. Both documents and records most be controlled following the requirements of the ISO 9001:2015 standard covered in clause 7.5.
